If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers: Europe, Middle East, and Africa (33) (4) 92-966-968 North America (800) 4NORTEL or (800) 466-7835 Asia Pacific (61) (2) 9927-8800 China (800) 810-5000
Additional information about the Nortel Networks Technical Solutions Centers is available from the www.nortelnetworks.com/help/contact/global URL.
An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the http://www.nortelnetworks.com/help/contact/erc/index.html URL.